Returns — & Refunds

You have 30 calendar days from delivery to start a return on an eligible item. Returns opened after day 30 are reviewed case-by-case and are not guaranteed.

Dealer, fleet, and wholesale orders follow the return terms in your account agreement, which override this section.

• Unopened activator kits in original retail packaging with seals intact.
• Accessories (clips, holders, masks, documentation) in resellable condition.
• Any item that arrived damaged, defective, or different from what you ordered — at our cost.

• Activator kits with broken seals, punctured sachets, or any sign of activation.
• Items returned after 30 days without prior written approval.
• Items lost in customer-arranged transit without proof of carrier handoff.
• Custom-printed, co-branded, or special-order dealer materials.
• Final-sale items clearly marked as such at checkout.

1. Contact us through the contact page with your order number and what you're returning.
2. We will reply within one business day with an RMA number and the correct return address. Do not ship returns without an RMA — unauthorized shipments may be refused.
3. Pack the item securely in its original packaging where possible. Write the RMA number clearly on the outside of the box.
4. Ship using a tracked service. We recommend insuring shipments over $100. Customer is responsible for return shipping unless we shipped damaged, defective, or wrong items.

Refunds are issued to the original payment method within 3–5 business days of us receiving and inspecting the return. Banks and card networks may take an additional 5–10 business days to post the credit.

• Original shipping is non-refundable unless the return is our fault.
• A restocking fee of up to 15% may apply to opened-but-resellable accessories — we'll disclose this before you ship.
• Refunds for orders paid with gift cards or store credit return to the same instrument.

We do not run a separate exchange workflow. To swap a product, place a new order for the item you want and start a return for the original. This keeps inventory accurate and gets you the right item faster.

If a sealed activator kit fails to perform as documented in the protocol when used within its shelf-life window, contact us with the lot number printed on the sachet. We will troubleshoot, and if the lot is at fault, replace the kit at no cost.